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Why Buy Off Us
Easy Returns
Your satisfaction is our success. Every item we sell comes with our 100% satisfaction guarantee.We will issue a full refund on merchandise that is new and unused and returned with the original packaging in resaleable condition within 30 days of purchase date for any reason. Simple.
Something not working?
We have a really low failure rate. But when failures do happen, we are ready. Call or email us and we will have the problem sorted out in no time.
For more details please see our returns policy.
Your Privacy
We value your privacy.Like everyone, we receive spam - lots of it - and we don't like it. That's why we promise never, ever to pass on or sell your email address.We do need your email for the transaction - that's in case we need to check your address or get in contact with you regarding your purchase.
We do like to email customers to tell them about special offers, discount vouchers, electronic cigarette news (we make a point of keeping up with the latest research) and new products we have on offer. It's up to you whether you receive these. If you don't want us to email you about these things, you can let us know when you checkout.And if you do elect to receive emails, you can unsubscribe at any time.
We take privacy very seriously, and comply with the Data Protection Act 1998. The following Privacy guidelines show what data we collect, how we collect it and what we do with it so that you can make a clear and informed choice about the information you provide. If you have any questions about our terms and conditions you can email:
We will not disclose to third parties any personally identifying information on site users unless it appears that you engaged in any activities contrary to the laws of England and Wales or where disclosure of your personal information is permitted or required by law (for example, government bodies and law enforcement agencies).This information is collected lawfully and in accordance with the Data Protection Act 1998 and EU Distance Selling Regulations.
The data is used to fulfill your order and, if you have given us permission to contact you, for marketing campaigns. We do not pass your information to any third parties without your permission. Our checkout providers (Paypal) collect your payment information on our behalf. If you make a payment through Paypal , we do not have access to your card or bank account details. We do not send random marketing emails to personal email addresses (spam).We respect your privacy, and will not collect or hold any information other than that required for the processing of your order.
You may at any time request that data supplied be removed from our records, by writing to us.We will process your request for removal or information within 10 working days.We will not transfer your information outside the European Economic Area.You agree to and accept our terms and conditions by making a purchase on this site.